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Ring Guarantee Overview
Ring Resizing
Custom Gold, Palladium and Platinum Rings
For plain Gold rings, there is a $150 fee to resize the ring if the sizing is incorrect (within 1 full size). This applies for rings that need to be resized or if a change in finish is required. If the ring needs to be remade (due to being a complex / intricate style or greater than 1 full size) then we can provide you with a quotation.
For Mixed Metal Gold Rings (including Tantalum & Gold), there is a $249 fee to resize/remake the ring within one full size.
For Platinum rings (including mixed metal Tantalum & Platinum), there is up to a $350 fee for rings to be remade within one full size. This excludes any diamond-set platinum rings.
If you need to resize a gold, platinum or tantalum ring greater than 1 full size then please contact us at info@kavalri.com.au for a quotation on a case by case basis.
Titanium, Black Zirconium, Damascus Steel & Mixed Metal Rings
Our custom Titanium, Black Zirconium and Damascus Steel rings cannot be resized so these rings will need to be re-made from scratch if a different size or style is required. If you ordered a custom ring in the incorrect size we can make it again for a $150 administration & production fee.
If you need to resize a mixed metal ring (eg. Gold and Titanium or Gold and Zirconium) the nominal cost to remake is $249 within a full size.
If needed we will gladly offer to make you a replacement but please be aware that this does take another 5 weeks for the ring to be re-made. As such we recommend that you try to ensure your sizing is correct upon purchase.
Engagement Rings
We include a complimentary once-off resize on our diamond engagement rings within a full ring size up or down. Resizes in excess of this will be quoted on a case by case basis and whether a resize is possible or a remake is required. This is for our engagement ring settings with a centre feature diamond or gemstone and is separate to our policies for men's engagement rings featuring diamonds).
Ladies Diamond Wedding Rings (excluding Engagement Rings)
Due to the complexity and re setting requirement in resizing diamond wedding rings each ring will be quoted individually. This is usually done at a wholesale price to minimise cost to the customer.
Please note: We do not offer any refunds for change of mind on our custom rings so please choose carefully.
Ring Quality Guarantee
We take our product quality seriously and will take all reasonable steps to guarantee your purchase satisfaction. All our rings come with a 365 day quality guarantee and if your ring is faulty (excluding normal wear an tear) in any way we will happily replace it with a new ring.
All our rings are also backed by a manufacturer's warranty that covers any defects and faults, giving you the peace of mind that your new purchase deserves. If the product is faulty we will meet our obligations under Australian Consumer Law.
Have a question?
Simply contact us with any questions and we will be more than happy to provide you with a prompt, personalised and friendly service to ensure that you get the perfect ring you are after.
